HostOwls
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Answers before your guests ask.

HostOwls builds every guest their own guidebook from your reservations, then answers their messages from it. When it isn't sure, a person takes over.

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Built by hosts. We run 200 rentals on it.

Bay Street Cottage · Sarah, 3 nightsSample

Welcome, Sarah. You're all set.

Your door code4821
Wi-Fi · BayStreet
tide-lamp-82
Filled
Check-in
Fri, 3:00 pm
Filled
Parking
Bay 2, behind the gate
Filled
Filled in from the reservation. Nobody typed this.

Pick where to start. Every option includes the one before it.

Start free

Guidebook

Every guest gets their own link with their door code, Wi-Fi and check-in time, built from your reservations.

Free for 1 property, then from A$1.90 per property / month

See the guidebook Stop answering the same questions

AI messaging

AI replies to guests from your guidebook and hands anything uncertain to you. Guidebook included.

From A$3.75 per property / month

See AI messaging Hand over the nights

Guest Support Staff

AI handles the routine questions. Our team answers the rest within 15 minutes while you sleep.

From A$18 per property / month

See Guest Support Staff

Prices in AUD, per property, per month. No setup fee, contract or commission. Full pricing

Where the guidebook gets its details

HostOwls reads each reservation from your PMS, so the guest's name, dates and door code are already filled in when their link goes out.

  1. Connect your PMS
    ReslyConnected
    Res #48213Sarah K. · 3 nightsFri 3:00 pm → Mon 10:00 am

    One login. HostOwls reads your properties and upcoming stays. Nothing to copy across.

  2. Each guest gets their own link
    hostowls.com/g/bay-st-sarah
    Door code4821

    Door code, Wi-Fi, parking and check-in time for their stay, sent with your booking messages.

  3. Questions get answered
    What's the Wi-Fi?
    tide-lamp-82
    From the guidebook

    AI replies from the same data. A weekly review adds anything guests asked that wasn't covered.

What the AI answers, and what comes to you

The AI only replies when the answer is in your guidebook or the reservation. A late checkout, a refund request or a broken heater goes to a person by name, and the guest is told someone has it.

  • AnsweredReplied from guidebook data
  • UpdatedChanged by the reservation
  • Handed to a personNeeds a decision. Always names who.
How AI messaging works
Sarah · 11:42 pm
Hi! What's the code for the front door? We just pulled up.
Welcome, Sarah! Your door code is 4821. The keypad is on the left of the front door, under the light.
Answered from the guidebook · 11:42 pm
Thanks. Any chance we could check out at 1 instead of 10?
Late checkout depends on the next booking, so I've asked Mia from the host team. She'll reply here shortly.
Handed to Mia · 11:43 pm

Sample conversation.

Built by hosts who run 200 properties.

We manage 200 short-term rentals in Australia. We built HostOwls for our own guests after one too many midnight texts asking for the door code, and we still use it on every property.

See the Resly integration
200
properties we run on HostOwls ourselves
0
fields to type when you set up a guidebook
15 min
reply guarantee on Guest Support Staff

Free tools for hosts

No signup needed. Use them as they are, or let HostOwls keep them up to date for you.

Questions hosts ask

What does "builds itself" actually mean?
You connect your PMS once. HostOwls reads each reservation and fills in the guest name, dates, door code, Wi-Fi and check-in details for that stay. When a reservation changes, the guidebook changes with it. You never type a guidebook from scratch.
Which PMS do you work with?
Resly, and any PMS with an open API, including Hostaway, Guesty, Lodgify, Smoobu and OwnerRez. Not sure if yours has one? Tell us in the demo form and we will check.
What happens when the AI doesn't know an answer?
It doesn't guess. The question goes to a person, either you or, on Guest Support Staff, our team, and the guest is told someone is on it. Every reply shows whether it came from the guidebook or a person.
Is the guidebook really free?
Yes, for your first property, with no card and no time limit. From the second property it costs A$1.90 to A$3.75 per property, per month.
Why are prices in Australian dollars?
HostOwls is based in Australia, so your card is charged in AUD; at today's rates the guidebook starts around a dollar and change in US dollars per property.
Do I need a contract?
No. Every plan is month to month, with no setup fee and no commission on bookings.

See it on your own listing.

Book a demo and we'll show you the guidebook and replies your guests would get, built around your own listing.

The guidebook is free for your first property. There's no setup fee, contract or commission on any plan.

A short walkthrough on your own listing, with your own questions.